TERMS AND CONDITIONS

Prices

All prices quoted are subject to the addition of VAT.

Carriage/Insurance may be an additional charge.

Platts & Nisbett Ltd reserves the right to amend prices at any time if deemed necessary.

Payment Terms

Where goods are supplied on credit the payment terms are strictly 30 days from invoice date, unless otherwise agreed between Platts & Nisbett Ltd and the Customer.

Where payment is not made by the due date, Platts & Nisbett Ltd reserve the right not to carry out further work and withhold supply until payment has been received.

Platts & Nisbett Ltd reserves the right to withdraw credit facilities at any time.

All goods remain the property of Platts & Nisbett Ltd until payment has been received in full.

Warranty

All instruments supplied by Platts & Nisbett Ltd are guaranteed to be free from defects in workmanship and materials. In the unlikely event that any instrument is found to be unsatisfactory in normal use within 5 years of purchase it will be refurbished or replaced free of charge.

This guarantee will not cover products which have become defective through misuse, neglect or repair by other companies.

Returns Policy

To ensure safe handling any returned items must be accompanied by an appropriate decontamination certificate, or written confirmation that the instrument has not been used clinically.

The product Lot Number must be quoted with all returns for traceability purposes.

Products are only supplied on a sale or return basis by prior arrangement. Where this is the case the time frame for return will be specified.

Incorrectly ordered goods may not be accepted for return. Any goods accepted for return for credit may be subject to a pre arranged handling charge.

With the exception of goods supplied on a sale or return basis, any other goods returned and accepted for credit may be subject to a pre arranged handling charge. 

Products cannot be returned without prior arrangement.

Repair Service

Platts & Nisbett Ltd offer a repair/refurbishment service for the category of products which we supply, which may include products not originally manufactured by us.

Platts & Nisbett Ltd cannot be held responsible for damage which may occur during the repair process.

Platts and Nisbett Ltd are unable to guarantee repaired products which have not originally been manufactured by us.

Platts & Nisbett Ltd offers a Free Lifetime Sharpening Guarantee on all Osteotomes, Chisels and Gouges manufactured by our Company, and purchased by hospitals directly from us. These instruments will bear the Platts & Nisbett Logo and Free Lifetime Sharpening Logo